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Microsoft and Dawan District

时间:2019-03-17 11:19来源:国际时刊 作者:admin 点击:
Microsofts cooperation with the Greater Bay Area Microsofts Inaugural Greater Bay Area (GBA) Innovation Summit in Shenzhen Language Challenge in GBA A unique characteristic for the Greater Bay Area is that it hosts so many different language
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Microsoft's cooperation with the Greater Bay Area

Microsoft's Inaugural Greater Bay Area (GBA) Innovation Summit in Shenzhen
Language Challenge in GBA
A unique characteristic for the Greater Bay Area is that it hosts so many different languages, including Cantonese, Putonghua, Mandarin, English, Portuguese (Macau) and potentially many others. It will be ever a bigger challenge for Enterprises to have had enough customer service representatives to handle diverse customer contacts with so many different language preferences. By utilizing Microsoft’s AI empowered transcription and translation technologies, CDSS delivers real time transcription and translation to help contact center agents to interact effectively with customers of using different languages. It helps to break through the language barriers and resources limitations.
 
Quality Control and Compliance
Almost for the same reason, it would be equally challenge for Enterprises to monitor and ensure the quality of customer services and enacting business compliance. Layering on top of the transcription and translation, solutions are essential for scrutinizing these digitized interaction contents for insights and intents analysis and discovery. Yet another solution that we look up to Microsoft’s AI technologies. CDSS has this implemented for their intelligent omnichannel contact center solutions.
 
Microsoft and CTINT share the same vision of accelerating business development with technologies and to develop solutions that benefit both customers and organizations. CTINT is committed to contribute in helping business for transformation by providing intelligent solutions for omnichannel contact experiences.

Scott Shih, General Manager of CTINT, presented how CDSS embeds AI and omnichannel customer experiences (责任编辑:admin)
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